Reference

How We Handle Your Account and Legal Rights

These legal terms cover how raja178 operates your account, handles your data, and applies its policies to eligible regions in Indonesia — including how your wallet activity through DANA, OVO, and GoPay is treated.

Account TermsPrivacy PolicyDANA, OVO, GoPay Wallet RulesData RetentionEligible Regions Only
raja178 How We Handle Your Account and Legal Rights
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account

Security on raja178 is handled at the account level, not just at the network layer. We use SSL encryption across all pages and transactions, and your DANA, OVO, or GoPay wallet details are never stored in plain text. Here is how we manage the four areas that matter most to you.

Data Handling

We collect only the data needed to operate your account — name, contact details, and wallet identifiers for DANA, OVO, or GoPay. No data is sold to third parties.

Cookie Policy

We use session cookies to keep you logged in across your browser and our mobile interface. You can clear cookies at any time; this will require you to log in again.

Account Retention

Your account data is retained for as long as your account is active and for a period after closure as required under applicable law in eligible regions.

Requesting Changes

To update, correct, or request deletion of your personal data, contact support via live chat or email with your account ID and the specific change you need made.

LEGAL CONTACT PATHS

Reach Us About a Policy or Account Issue

If you have a question about these terms, need to dispute a transaction, or want to request changes to your account data, our support team handles legal and policy queries separately from general gameplay questions. Use the channels below to reach the right team for your issue.

Team online

Live Chat

Reach our policy support team directly through live chat on the platform. Available for account disputes, wallet verification questions, and data requests.

Email Support

Send a written query to our support email for formal legal matters, account closure requests, or documentation of a complaint. We aim to respond in writing.

Account Help Centre

Your account dashboard includes a help section where you can submit a support ticket tied directly to your account ID, useful for wallet and policy queries.

Common Legal and Policy Questions Answered

These are the questions we get most often from players in Indonesia — especially around account rights, wallet matching rules, and how to raise a formal concern.

Access depends on local law and is available only in eligible regions. Players in Batam or Yogyakarta should check whether platform access is permitted under their local jurisdiction before opening an account.

Transactions are held when the wallet account name does not match your registered raja178 account name. Submit your correct ID details through live chat to resolve it quickly.

Contact our support team by live chat or email, include your account ID, and ask for an account activity log. We will prepare and send the document through your registered contact.

Submit a closure request through our support email or live chat. Any pending GoPay or OVO withdrawals will be processed before the account is closed and data retention rules apply.

Use our support email to document your complaint in writing. Include your account ID, the date of the issue, and the transaction reference. We log every formal complaint and respond in writing.

We do not sell account data. Wallet identifiers like your DANA or OVO account details are used only for transaction processing and verification — not passed to external marketing parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.