Reference

Terms That Keep Your Account Running Right

Before you open an account or move funds through DANA, OVO, or GoPay, these terms set out what we expect from you and what you can expect from us.

Account EligibilityDANA, OVO, GoPay UseWallet VerificationAccount ConductDispute Process
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raja178 Terms That Keep Your Account Running Right
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear — or if you need to flag a wallet mismatch, dispute a transaction, or request an account review — our support team handles it directly. For players in Yogyakarta or Batam, the same contact paths apply; no local is needed. Reach us through the channels below and we'll respond as quickly as we can

Live Chat Start a live chat session from within your account dashboard. Quickest path for urgent wallet or account questions tied to these terms.
Email Support Send a detailed message about your terms concern, including your account ID and the relevant transaction. We review and reply in writing.
Help Centre Our Help Centre holds the current version of these terms alongside account FAQs. Check there first if you need the exact wording of a clause.
HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not one-sided. We hold ourselves to clear standards on how we manage your account data, process wallet transactions, and handle any disputes you raise. Here is how each area works in practice.

Account Security

Your account is protected by password and OTP verification on login. We do not share your credentials with third parties outside of what local law requires.

Wallet Data Handling

DANA, OVO, and GoPay transaction records are retained for verification and dispute resolution. We only access this data when a transaction is under review.

Term Change Notice

When we update these terms, the change is posted on this page with the revision date. We aim to notify active accounts via the in-app message centre.

Dispute Resolution

Raise a dispute through live chat or email with your transaction ID. We review the record, check wallet logs, and respond with a written outcome.

Questions You Might Have About These Terms

These are the questions we hear most often about how our terms work. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. Any deposit via GoPay, OVO, or DANA is governed by these terms. Your wallet account name must match the name on your raja178 account before the deposit is processed.

We may suspend or permanently close your account. Funds in dispute may be held until the review is complete. We will notify you by email or in-app message when action is taken.

The current version is always on this page. If you need confirmation of the version active when you registered, contact us via email with your account ID and registration date.

We post the updated version here and aim to send an in-app notification to active accounts. Continued use of your account after the change date means you accept the new terms.

The terms are the same across eligible regions. Where local law in a specific area overrides a clause, local law applies for accounts in that jurisdiction. Access depends on what local law permits.

Contact support via live chat or email with your transaction ID and the specific clause you believe was applied incorrectly. We review all disputes and provide a written response.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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